Functionally same as connected Mobile ApplicationSame look and feelConfigured using Siebel ToolsReleasing as part of 8.1.1.10 QFBeta Program will start in April 2013GA in 2nd Half 2013.

Limited Impact to End User CSRвЂ™s & FS Techs will see same Siebel Schedule UITech mobility experience enhanced using Siebel Mobile Connected Solution for ServiceOnly Admin and Dispatchers will interact with ORS specific screensOpen IntegrationSiebel integrates with ORS Web Services via FMWLeverage FMW for future InnovationsFMW will ease migration path for Siebel upgradesMinimize coding by using OOB FMW featuresCustomers will be able to incorporate new service innovations onto FMW foundationRisk Mitigation DesignCoexistence of both Siebel Scheduler and ORS Existing customers can phase in ORS.This provides historical context of the problem resolution for future reference.It allows agents to tap into knowledge from various sources, collaborate with peers, reach out to subject matter experts, and contribute their own expertise through a unified integrated desktop interface.Context-driven search quickly pinpoints relevant answers leveraging key information from service requests in Siebel Contact Center such as product information, request summary, problem area, and subarea.Why It Matters:Customers today expect superior customer experience across any of the channels they interact on it combines a unique ability to discover the true intent of each inquiry with real-time contextual data from enterprise systems to quickly pinpoint the most-relevant answers.Key Capabilities:Using the description of the SR# entered, agents can now search the service requests with Oracle Knowledge Mgmt and tag all cases that are similar to each other. Oracle Knowledge integration with SiebelвЂ™s Call center and service product allows agents to leverage knowledge across the enterprise to provide consistent, accurate and timely answers. As a result what you get is a more user friendly application that can enhance your innovation capabilities and at the same time increase productivityGPD: New UI paradigmBest-in-Class Processes for Retail and Airline If I am a wine lover, offer me something related to this interest of mine, that will keep my engagement with you interesting Event based promotions : Recognize me on my special days and surprise and delight me and go beyond contractual LoyaltyTime based promotions: reward and recognize me, when I demonstrate a specific behavior that is important to you and make those rewards personal and relevant have spent a great amount of effort in enhancing the experience of users and managing the complexity of the application under the hood. and make your program relevant and interesting to me. Theme based clubs, event-based promotions and time-based promotions all drive the aspect of delivering last mile customer intimacy вЂ¦.each of these achieve the objective in various ways Theme based clubs is all about вЂ¦.know me well, understand my interests, lifestyle etc.

Key FeaturesSetup URLs for Social SharingInclude one or more social network sharing links within email templateEnable customers to share the offers / content on social network Key BenefitsMaximize offer penetrationMaximize social presenceEasy to use for marketers and end customers.

Supporting ProjectsATG Siebel Web Commerce Reference Integration, Status: Complete.

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